FAQ
  • When will I receive my record?

    Shipping dates vary with each release. In-stock items will generally ship out within 24 to 48 hours. Pre-orders generally ship out within 8 to 12 weeks. Please refer to the specific product page for more up to date information on pre-order ship dates.

  • My record arrived damaged! Can I get a replacement?

    Every record is inspected before it is packed and we guarantee that every record is in 100% perfect condition when it leaves STSPC HQ. We are not responsible for damages that occur while your package is in transit. Depending on the severity of the damage, we will try to accommodate replacement requests provided with photos of the damages. Please email us at admin@shiptoshoremedia.com

  • Can I cancel my order and receive a refund?

    Cancellations may be made within 24 hours of ordering for in-stock products. Orders that are cancelled within this 24 hour window will receive a full refund. 

    For pre-order products, cancellations may be made within 7 days from the order date. Pre-orders cancelled within this 7 day window will receive a full refund.

  • I have a question about my order. How do I contact you?

    Drop us a line here. Don't forget to include your name and order number. 

  • How do I know if my order went through?

    After you have placed your order, you will automatically receive an order confirmation from us. If you do not receive a notification,contact us here.

  • How much do you charge for shipping?

    We ship USPS (Media Mail in the US, First Class International for the rest of the world.

    Our shipping prices break down as follows:

    UNITED STATES

    Cassettes + 7'' records - $4 ($2 each additional item)

    12'' records - $5 ($3 each additional item)

    Double 12'' record sets - $6 ($4 each additional item)

    MEXICO + CANADA

    Cassettes + 7'' records - $11 ($5 each additional item)

    12'' records - $15 ($8 each additional item)

    Double 12'' record sets - $18 ($9 each additional item)

    REST OF WORLD

    Cassettes + 7'' records - $15 ($8 each additional item)

    12'' records - $23 ($12 each additional item)

    Double 12'' record sets - $25 ($13 each additional item)

    A special note to our international customers, please do not ask us to de-value customs notices. We will not do it!

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